Last modified 8 years ago
A repository of answers to commonly asked questions, product instructions or other information that customers may access online or over the phone.
Last modified 8 years ago
In marketing this is web-based technology that allows real-time communication between customers and company personnel through the exchange of text messaging within a web browser.
Last modified 8 years ago
Research approach that is at the heart of scientific research where numbers are used to measure or evaluate variables being studied and enabling the use of statistical analysis to offer potentially more supportable conclusions.
Last modified 8 years ago
Changes to a company's initial product pricing that are consistently part of the marketer's pricing program and not adjustments that only arise as part of special promotions and include Quantity Discounts, Trade Allowances, Geographic Pricing and Special Segment Discounts.
Last modified 8 years ago
A concept in consumer buying behavior which relates to people or organizations within a group who a consumer looks to for advice or direction and, consequently, may hold influence on what a consumer purchases.
Last modified 8 years ago
A market pricing method for setting a product's initial price that is used when there are multiple products within a marketer's product line and customers' perception of difference is affected by the separation in prices for each item (e.g., low price, mid-price and premium price).
Last modified 8 years ago
A form of standard price adjustment offering buyers an incentive of lower per-unit pricing when more products are purchased.
Last modified 8 years ago
Retailers selling to customers through physical retail outlets.
Last modified 8 years ago
A method for contacting sales prospects where a salesperson makes an unannounced first contact with the prospect with the intention of either scheduling a future appointment or giving a sales presentation during this first contact period.
Last modified 8 years ago
Refers to market conditions where a certain percentage change (positive or negative) in the price of a product results in a larger and opposite percentage change in demand (i.e., purchases) for the product.